QuestionPro is the leader in providing end-to-end customer survey templates. These templates are complete with customer survey questions, examples and samples. These templates form excellent samples to form your own questionnaire and begin testing your customer satisfaction and experience based on customer feedback. This customer survey template library is written by experts and include critical customer survey measurement aspects such as product quality, service promptness, staff responsiveness and understanding of customer's concerns. Dive in, pick a template and start creating your own customer surveys.
Retail store evaluation survey template with questions for evaluating retail store purchase value, range of options for product selections, quality of merchandise and more. Use this questionnaire as an example or sample survey, or you can directly use this template in your QuestionPro survey. This retail survey template was created with expert consultaion from the retail and logistics industry, to get you the best quality survey responses.
Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.
This motivation and buying experience survey template consist of questions for evaluating and understanding why a customer purchased a certain product, their experience while making the purchase and their level of satisfaction using it. This template was created with expert industry consulation to bring you a questionnaire that is designed to get you insightful responses. Use this template as a example / sample or directly use it in your next QuestionPro survey. You can make your own edits as required and send out your survey!
Customer Service quality evaluation survey questions with sample questionnaire template to analyze one of the most prominent issues faced by the service industry: Customer Service Quality. It is observed that almost 40% of customers who experience poor quality service are highly unlikely to return to make purchases for the organization in the future. Quality of service and customer satisfaction are two sides of the same coin and service quality contributes to significant damages to a business when compared to other factors of business such as product cost. It is integral for a service-based organization to manage both. In a way, an improvement in service quality may result in an improvement in customer satisfaction levels too.
This sample has a comprehensive list of survey questions about addressing customer problems, customer executive expertise, rating of customer service etc. Questions about customer perception about service quality in comparison to the customer expectation of service quality can be included in this questionnaire to study where an organization can make enhancements in the quality of service. It is important for service providers to consider matrices related to customer perception and quality - which can be obtained by conducting a service quality evaluation survey.
Most organizations understand the importance of evaluating service quality but managers and other stakeholders fail to take the right steps in order to collect precise information about it. This is why a questionnaire example such as this can be used to conducted organized surveys that will help in understanding customer opinions about service quality.
General product/service survey template based on customer satisfaction, use, and recommendations.
Customer satisfaction survey is the procedure of collecting information about whether or not the customers are satisfied with the organization’s products and services. The organization can analyze gathered data to evaluate improvements to be made in the functioning of business to enhance overall satisfaction levels amongst the customers.
There are numerous factors that contribute towards the success of an organization and customer satisfaction is one of the prime contributors. For your organization to succeed, you need to evaluate customer satisfaction at every step of the customer journey. Mapping customer journey is as important as collecting feedback related to customer satisfaction.
A survey template can be the perfect tool for a researcher to implement so that collecting customer feedback becomes convenient. This questionnaire example contains questions that will guide a researcher to gather information about how satisfied or dissatisfied their customers are with their products/services. It is a customizable sample survey that can be effective in obtaining details about what can be improved to boost customer satisfaction.
Auto Purchase/ Lease Satisfaction Survey Template provides researchers a set of 25 questions which can be customized to gain insights about a customer’s purchasing experience. The automobile industry thrives on customer satisfaction and each automobile retailer ensures that their customers are content with the offered services. A sample questionnaire such as this one can be used to obtain information about whether the customers had a satisfactory visit or not, the quality of provided test drive, demographic details etc.
Purchasing an automobile is one of the basic necessities across the globe. Whether it is a student or a person going to a regular job or even just a parent, an automobile is one of is required to commute between destinations.
The Automobile sector is segregated in various classes namely the common passenger vehicles, the transport vehicles and the luxury vehicles. A purchase of an automobile is based on factors such as price, brand value, specifications but most importantly it’s service provided after the purchase. Service is one of the most prominent sectors when it comes to customer experience. It is very vital to know the manufacturer’s dedication towards providing service before purchasing a vehicle. It is something that plays a considerable role in the buying decision as to ease of access to service, tie ups with accessory manufacturers, orientation towards customer service etc.
An automobile buyer always does his research thoroughly considering all the factors and as a manufacturer, it is always profitable to give out relevant information and coax a consumer towards a purchase with your brand even before questions are forthcoming.
This no-nonsense questionnaire was supplied copyright free from Frederick E. Reichheld, author of two best-sellers: The Loyalty Rules! and The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. Reichheld, a Bain Company consultant, is a well-known (and often quoted) speaker.
Value Proposition Survey Questions for Voice of Customer (VOC). This sample questionnaire template measures both the satisfaction of and the importance to your customers of your value propositions. With this questionnaire you may find that customers are very satisfied with your brochures and documentation, but do not consider them important, a sign you may be spending too much money on them.
Do your customers really have an emotional tie with your company or brand? This questionnaire will give you the answer. This survey was developed and tested by Maarten Tolboom, a consultant with TNS NIPO in cooperation with the Foundation for Commercial Communications in Amsterdam. Maarten tested the emotional ties of customers with 10 national brands: Vodaphone, Albert Hein supermarkets, Heineken beer,, Grolsch beer, the Postbank, ING bank, Becel margarine, and two national newspapers.
11 product satisfaction survey questions for a product feedback questionnaire to be used for researching product use, satisfaction, improvements and above all, if customers are willing to recommend your product to others. Use this free sample survey and collect powerful insights from customers.
10 Product Awareness Attitude & Usage Survey Questions with sample questionnaire template. These survey questions evaluate some preliminary product awareness, discovery, usage, and attitude towards the product. Use this sample survey to understand consumer awareness of your product / services.
Customer service evaluation for web, phone, mail...
Service evaluation and feedback for an Internet Service Provider.
Customer support service evaluation survey.
Help Desk Service Support Survey Template consists of questions that are designed to obtain a feedback from customers regarding their experience with the help desk support. Customer satisfaction (CSAT) is indeed one of the most important attributes for any business to grow and succeed. This questionnaire is designed by a team of experts in QuestionPro to collect feedback from clients in order to evaluate and analyze the help desk service provided to them and collect meaningful insights to help improve the services. This form can be customized to suit the business needs of an organization and a number of similar questions can be added to this sample survey template.
Customer service representative survey questions collects feedback on the level of satisfaction of the customer based on the service provided by the representative. This sample questionnaire evaluated the effectiveness of customer service provided and what can be improved to provide better customer care.